Sales Policy

Effective Date: December 2024

At Firax, we aim to provide a seamless shopping experience that guarantees your satisfaction. Our sales policy governs the sale of all products available on our website. By purchasing from Firax, you agree to the terms outlined in this policy.

Product Availability
All products listed on our website are subject to availability. We make every effort to ensure that our stock levels are accurate, but in rare cases, items may become out of stock after your order has been placed. If this happens, you will be notified promptly, and a full refund or alternative product options will be offered.

Pricing and Payment
Prices displayed on the Firax website are in USD and may change without notice. We accept various payment methods including credit cards, PayPal, and bank transfers. All payments must be made in full before the dispatch of products.

Order Confirmation and Processing
Once your order has been placed, you will receive an email confirmation with the details of your purchase. We aim to process and ship all orders within 2-3 business days. In the event of any delays, you will be informed via email.

Shipping and Delivery
Shipping costs vary depending on your location and the size of your order. We offer both standard and expedited shipping options, and delivery times will be provided at checkout. Please ensure your shipping address is accurate to avoid any delays.

Returns and Exchanges
We understand that sometimes purchases don’t work out. Our returns and exchange policy allows customers to return unused and undamaged items within 30 days for a full refund or exchange. Certain restrictions may apply to sale items, and details can be found on our Returns page.